Returns and Exchanges:
- JacqMaria Jewelry will accept returns for exchange or store credit ONLY within 14 days of receiving the order. This is a strict deadline and we will NOT accept any returns after the 14 days are up.
- All returned items must be unworn.
- Items must be returned in its original packaging.
- All shipping costs for returned items are at the buyer's expense.
- Any item that is damaged upon return will not receive store credit or exchange.
*items purchased November 22nd - December 25th will have an extended return date of January 8th. The same return policy applies*
Shipping cost is NOT refundable.
Items that cannot be exchanged:
- All sale items are final sale
- Custom or personalized orders.
**Before mailing out a return please email firstname.lastname@example.org for a return authorization. Be sure to include your name, order number, and reason for return. We will email back with instructions on where to send your return.**
In the rare case that an item arrives damaged upon receiving please contact us within 48 hours of receiving your order and we will further assist you.