Returns and Exchanges:
- JacqMaria Jewelry will accept returns for exchange or store credit only within 14 days of receiving the order. This is a strict deadline and we will NOT accept any returns after the 14 days are up.
- All returned items must be unworn.
- Items must be returned in its original packaging.
- All shipping costs for returned items are at the buyer's expense.
- Any item that is damaged upon return will not receive store credit or exchange.
Items that cannot be exchanged:
- All sale items are final sale (this includes using a coupon code).
- All Earrings are final sale.
- Custom or personalized orders.
- All Diamond Jewelry is final sale.
**Before mailing out a return please email JacqMariaJewelry@gmail.com for a return authorization. Be sure to include your name, order number, and reason for return. We will email back with instructions on where to send your return.**
In the rare case that an item arrives damaged upon receiving please contact us within 3 days of receiving your order and we will further assist you.