- JacqMaria Jewelry will accept returns for store credit ONLY within 14 days of receiving the order. This is a strict deadline and we will NOT accept any returns after the 14 days are up.
- All returned items must be unworn.
- Items must be returned in its original packaging.
- All shipping costs for returned items are at the buyer's expense.
- Any item that is damaged upon return will not receive store credit
- We suggest sending your return with tracking to ensure that your package arrives to us
- Shipping cost, shipping insurance, and gift wrapping are NOT refundable.
Extended Holiday Return Window:
If eligible, items placed between November 20th through December 25th have until January 11th to process their return request.
All orders placed with discount code CYBER or VIVCYBER are final sale. No exchanges or returns.
Items that cannot be returned:
- All sale items are final sale
**Before mailing out a return please email firstname.lastname@example.org for a return authorization. Be sure to include your name, order number, and reason for return. We will email back with instructions on where to send your return.**
In the rare case that your order is incorrect or an item arrives damaged upon receiving, please contact us within 48 hours of receiving your order and we will further assist you.