Return Policy

Returns and Exchanges:

  • JacqMaria Jewelry will accept returns for exchange or store credit only within 14 days of receiving the order. This is a strict deadline and we will NOT accept any returns after the 14 days are up.
  • All returned items must be unworn.
  • Items must be returned in its original packaging.
  • All shipping costs for returned items are at the buyer's expense.
  • Any item that is damaged upon return will not receive store credit or exchange.

Items that cannot be exchanged:

  • All sale items are final sale (this includes using a discount code).
  • All Earrings are final sale.
  • Custom or personalized orders.

Return Address:

**Before mailing out a return please email for a return authorization. Be sure to include your name, order number, and reason for return. We will email back with instructions on where to send your return.**

In the rare case that an item arrives damaged upon receiving please contact us within 3 days of receiving your order and we will further assist you.