Return Policy
Returns and Exchanges:
- JacqMaria Jewelry will accept returns for exchange or store credit ONLY within 14 days of receiving the order. This is a strict deadline and we will NOT accept any returns after the 14 days are up.
- All returned items must be unworn.
- Items must be returned in its original packaging.
- All shipping costs for returned items are at the buyer's expense.
- Any item that is damaged upon return will not receive store credit or exchange.
- We suggest sending your return with tracking to ensure that your package arrives to us
*items purchased November 22nd - December 25th will have an extended return date of January 8th. The same return policy applies*
Shipping cost, shipping insurance, and gift wrapping is NOT refundable.
Items that cannot be exchanged:
- All sale items are final sale
- Custom or personalized orders.
Return Address:
**Before mailing out a return please email info@jacqmariajewelry.com for a return authorization. Be sure to include your name, order number, and reason for return. We will email back with instructions on where to send your return.**
In the rare case that your order is incorrect or an item arrives damaged upon receiving, please contact us within 48 hours of receiving your order and we will further assist you.